Explainer video. Every claim matches the documented case and public complaint record below.
Run by one individual buyer. Not affiliated with or endorsed by Kodak, Eastman Kodak Company, or Super Plastronics Pvt. Ltd. (the Kodak TV licensee in India). Brand names appear only to identify the products and companies in this case. Every line on this page is backed by dated emails, tickets, and screenshots kept on file.
The short version
Bought in May 2025. Dead by April 2026. Replaced by... nothing.
A KODAK CA PRO 50-inch 4K Smart Google TV, bought on Flipkart, got stuck in a boot loop inside its warranty. A motherboard swap fixed it for a full two hours. Then came a legal notice, and finally a written settlement on 3 August 2026: a brand-new upgraded 50-inch QLED replacement, dispatched within 7 working days, plus a 1-year extended warranty.
"Dispatched within 7 working days."Written commitment, 3 August 2026. Day 40 and counting. The only shipment ever created was cancelled on 2 September, without explanation.
Not alone
Other buyers, same story
This one case is not an outlier. A public-records audit (run September 12, 2026) cataloged 53 individual complaint cases against SPPL-licensee TV brands - 29 Kodak, 16 Thomson, 5 Blaupunkt, 3 Westinghouse - from Consumer Complaints Court, Voxya, ConsumerComplaints.in, PissedConsumer, Consumer Court Advisor, and LinkedIn posts and comment threads, including comments on SPPL CEO Avneet Singh Marwah's public posts. Cross-posts are counted once; generic criticism without a personal case is not counted. Every excerpt below is verbatim, links to its original public post or the post carrying the comment, and uses first name + last initial (or the poster's own username) so nobody's full legal name gets amplified beyond where they already published it. Two further SPPL-channel complaints about washing machines (not TVs) are listed separately at the end of the catalog.
KODAK
"I am going to start a campaign not to buy kodak, thompson tv's online through Flipkart specially because they have no control over after sales service."
Arijit S. · Consumer Complaints Court · Jul 24, 2025 original post →
KODAK
"No resolution has been provided, and the Complainant received no communication, whatsoever, from either Amazon or Kodak Customer Care nor from the Seller."
Vinod S. · Consumer Complaints Court · Dec 11, 2025 original post →
KODAK
"The company told me it will be replaced within 3 days but now I am waiting for 6 months."
Akash mitra45 · ConsumerComplaints.in · undated post original post →
KODAK
"I would request if anybody reading this complaint, don't buy any product from Kodak TV."
consumercomplaints.in user · ConsumerComplaints.in · post titled “I feel bought a worthless Kodak TV” original post →
KODAK
"expecting decent after sale service if things went wrong was a pipe dream"
"Thomson 9A series 80cm: half the display stopped working - marked Resolved by the complainant on the forum."
maheshabap61 · ConsumerComplaints.in · Dec 29, 2022 original post →
THOMSON
"From the last 5 months your Thomson LED TV is nothing but a black box. If you don't want to do anything from your end please take your Black Box and give me a full refund."
"I already mailed 29 times for warranty claim but still not getting any solution. Already 6 months over, where as per your company norms 7 days refund policy."
The District Consumer Commission, South Mumbai found Flipkart and Thomson "guilty of deficiency in service" - and ruled Flipkart cannot "escape liability" as a "mere intermediary". Refund of Rs 13,999 with interest, plus Rs 15,000 compensation and Rs 5,000 costs ordered.
52 named individuals + 1 unnamed forum thread. Names reduced to first name + last initial (or the poster's own username); every row links to its original public post, or to the public post carrying the comment. Cross-posts counted once; generic criticism without a personal case is excluded.
Not counted above - SPPL-channel appliance complaints (2, washing machines, not TVs)
Julius P. O.· LinkedIn comment on SPPL CEO post · ~May 2026 · Westinghouse washing machine under warranty; care lines dead · post carrying the comment →
Hardeep S.· LinkedIn comments on SPPL CEO post · ~2023 · Thomson washing machine; ticket open over a month · post carrying the comment →
The forums' own lifetime counters (their numbers, not ours - read Sep 12, 2026):
113Kodak complaints 8 resolved
147Thomson TV complaints 9 resolved
82Thomson complaints 4 resolved
Source: consumercomplaints.in TV category. These are that forum's lifetime totals, kept separate from our 38-case audit - we did not individually verify each forum entry.
Honest gaps: Reddit could not be searched with the available tooling and Facebook complaint threads are login-gated, so "38" is a floor from the platforms we could verify, not a ceiling. No SPPL-era JVC, SVL or Suntek complaints surfaced - absence of search results, not proof of a clean record. The pattern clusters on Flipkart purchases and the shared Jeeves/SPPL service network; it does not prove every brand has an identical service record.
The promise tracker
What Kodak said vs. what Kodak did
Five commitments, five outcomes. Each one quoted from the actual email thread.
"Replacement ready for dispatch"29 Aug 2026, with a tracking number
Cancelled 4 days laterNo reason given. No new shipment since.
"Local team will coordinate delivery and installation"19 Aug 2026
Never happenedNo visit. No call. No install.
"Our concern team member will call you today"10 Sep 2026
Nobody calledNot on the 10th. Not on the 11th. Part of a pattern recorded since May.
7-day promise: day 401 shipment cancelled0 callbacks received
The full timeline
4 months. 12 chapters. 0 televisions.
31 May 2025
The purchaseKodak CA PRO 50-inch bought on Flipkart for ₹22,999.
21 Apr 2026
The TV diesStuck on the boot logo. Still in warranty.
12 May 2026
Complaint registeredTicket opened with Kodak consumer care.
20 Jun 2026
The 2-hour repairTwo months later, the motherboard is replaced. The TV fails again within two hours. On video.
22-26 Jun 2026
The missing ticketReopening requested. The assigned engineer says Kodak never sent him anything.
15 Jul 2026
Legal noticeServed through an advocate: refund + compensation, or a District Consumer Commission case under the Consumer Protection Act, 2019.
3 Aug 2026
The settlementKodak offers a new upgraded 50-inch QLED replacement in writing: dispatch in 7 working days, plus 1-year extended warranty. Accepted the same day.
8-13 Aug 2026
Radio silenceNo dispatch. Kodak cites a "system update".
17-19 Aug 2026
"Processed. Finalized."Kodak says the warehouse team has it handled.
29 Aug 2026
A tracking number appearsThe replacement is "ready for dispatch".
2 Sep 2026
CancelledThe only shipment ever created is cancelled. No explanation. (Tracker screenshot on file.)
12 Sep 2026
The final escalationDeadline of 16 September for fresh tracking, confirmed delivery, and a named senior case owner - or the consumer court filing goes ahead.
Who you're actually dealing with
The company behind "Kodak" TVs in India
You didn't buy from Kodak. In India, the Kodak name on a TV is licensed to a Noida-headquartered manufacturer that builds, sells, and services it. Here is the actual structure, from official MCA filings and the companies' own statements:
Trademark ownerEastman Kodak CompanyUSA - owns the Kodak brand. Does not make, sell, or service these TVs in India.
licenses the Kodak name for TVs in India ▼
The company you actually bought fromSuper Plastronics Pvt. Ltd. (SPPL)HQ Noida / reg. office Okhla, New Delhi. CIN U25201DL1997PTC089294. Manufactures, sells and services Kodak TVs in India; runs the consumer-care email this case is fought over. Per its own MCA annual return (FY 2024-25), SPPL has no parent company - it is promoter-owned (Marwah family).
Subsidiary (99.76% owned)Mountain View Technologies Pvt. Ltd.The only subsidiary declared in SPPL's MCA annual return (FY 2024-25).
Sister / group companiesSuper Plastech Pvt. Ltd. · Suntech Vision Ltd. · Vijman Electronics Pvt. Ltd.Not subsidiaries - linked by common directors (MCA records).
The labels SPPL sells under in India
KodakLicensed from Eastman Kodak (USA)
ThomsonLicensed from Technicolor SA (France)
BlaupunktLicensed from GIP Development SARL
WestinghouseLicensed brand
White-WestinghouseLicensed brand (trademark of Electrolux)
JVCLicensed since Jan 2025
SVL & SuntekSPPL's own brands
Seven labels, one factory network, one consumer-care machinery.Fairness note: these brands are licences and labels, not separate companies, and this site makes no claim that they share this case's service record. It states the verified structure so buyers know exactly who stands behind the badge.
Sources: SPPL's MCA annual return Form MGT-7 (FY 2024-25), published at superplastronics.com; SPPL official website (about-us, our-brands); Business Standard, 30 Dec 2024; Economic Times CFO, Jan 2025 (JVC licence); Mint (Thomson licence from Technicolor). Verified 12 Sep 2026.
Where the case stands
Not closed. Escalating.
A National Consumer Helpline docket is open. A complaint sits on the Government of India's e-Jagriti portal. The legal notice of 15 July 2026 stands, and the District Consumer Commission filing is prepared if the 3 August settlement isn't honoured by 16 September 2026.
What we want is boringly simple: the replacement TV Kodak agreed to in writing, delivered and installed, with the promised 1-year warranty. The day that happens, this page updates to say so. Promises, unlike shipments, will be tracked here.
The honest scoreboard
Real counters. Starting at zero, like our delivery count.
0
Verified visits since launch
0
Direct complaints verified
53
Public cases cataloged, name by name (audit of Sep 12, 2026)
Three separate numbers, never merged: real page views (privacy-respecting, no ad trackers), complaints submitted here that pass verification, and public cases cataloged - name by name - from Consumer Complaints Court, Voxya, ConsumerComplaints.in, PissedConsumer, Consumer Court Advisor, and LinkedIn posts and comment threads (including threads on SPPL CEO Avneet Singh Marwah's public posts), deduplicated per case (cross-posts counted once). Nothing is seeded or inflated - this whole site exists to call out numbers that don't mean anything.
Kodak'd too?
Register your complaint
If your Kodak, Thomson, Blaupunkt, Westinghouse, White-Westinghouse, JVC, SVL or Suntek product in India has its own unresolved story, add it. Verified, documented complaints may be reviewed for coordinated legal action before the consumer commissions - subject to an advocate's assessment. No class action is promised or filed today.
What happens after you submit:
Screening. Every submission is checked for completeness and evidence. If something is missing, you get an evidence request - not a rejection.
Dedup + spam filter. Duplicates and junk are excluded. One case counts once.
Verification. Only cases with consistent details and evidence are marked verified. Only verified cases move the public counter.
Private inbox, screening first. Submissions land in a private inbox for screening and verification - never published raw. The owner acts on verified cases and candidates suitable for legal review.
Nothing public without your say-so. Even an anonymised summary appears on this site only if you tick the public-display consent. Your details go to an advocate only if you tick the advocate consent.
Free, private, and moderated. Submissions are stored in the site owner's private inbox, used only for the purposes you consent to below, and deleted on request.
The verdict
So... should you buy one?
SITE OWNER'S PERSONAL VERDICT - OPINION, NOT A LEGAL FINDING
Don't buy one. Even if they give it to you free.
That is my verdict after 4 months inside their warranty process - a dead TV, a settlement, a cancelled shipment, and a missed callback. The receipts are above, in dates and quotes. You just read the same 53 public cases I did. Decide what your money is worth to you.
